Shipping & Delivery Policy

Please read the shipping and delivery policy below to check the detailed shipping information, fees, terms and risks of your orders.

List of Shipping Countries & Regions

Shipping Areas	Shipping to				Estimated Delivery Time
North America	The United States	Canada	Costa Rica	Dominican Republic	3-8 Business Days to the U.S. mainland
	El Salvador	Greenland	Guatemala	Mexico
	Nicaragua	Panama
Asia	Bangladesh	Indonesia	Malaysia	Philippines	7-14 Business Days
	Singapore	Taiwan (China)	The United Arab Emirates
	Brunei	Vietnam	Laos	Myanmar	10-25 Business Days
	Nepal	Sri Lanka	Thailand	Cambodia
	Bahrain	Israel	Jordan	Kuwait	25-40 Business Days
	Lebanon	Oman	Qatar	Saudi Arabia
	Armenia	Hong Kong (China)	Japan	Kazakhstan
	Macao (China)	Pakistan	Republic of Korea
Europe	The United Kingdom				3-8 Business Days
	Bulgaria	Belgium	Croatia	Cyprus	5-11 Business Days
	Switzerland	Monaco	Malta
	Czech Republic	Denmark	Estonia	Finland
	Sweden	Greece	Hungary	Slovenia
	Ireland	Italy	Latvia	Lithuania
	Spain
	Poland	Portugal	Romania	Slovakia
	Åland Islands	Albania	Andorra	Belarus	9-14 Business Days (DHL Express) 15-30 Business Days (Non-DHL Express)
	Bosnia and Herzegovina	Bouvet Island (Norway)	Faroe Islands (Denmark)	Georgia
	Gibraltar (U.K.)	Guadeloupe (France)	Guernsey (U.K.)	Iceland
	Isle of Man (U.K.)	Jersey (U.K.)	Kosovo	Ukraine
	Mayotte (France)	Moldova	Montenegro	North Macedonia
	Norway		San Marino	Serbia
Svalbard and Jan Mayen	Vatican City	Turkey	Réunion (French)
Africa	Algeria	Angola	Cote d'Ivoire	Cameroon	10-15 Business Days
	Ethiopia	Egypt	Ghana	Kenya
	Madagascar	Mauritius	Morocco	Mozambique
	Nigeria	South Africa	Senegal	Tanzania
	Tunisia	Uganda	Zambia
South America	Argentina	Brazil	Chile	Colombia	10-15 Days Business
	Ecuador	Paraguay	Peru	Uruguay
	Venezuela
Oceania	Australia	New Zealand			3-8 Days to Australia

Shipping Areas	Shipping to				Estimated Delivery Time
North America	The United States, Canada, Costa Rica, Dominican Republic, El Salvador, Greenland, Guatemala, Mexico, Nicaragua, Panama				3-8 Business Days to the U.S. mainland
Asia	Bangladesh, Indonesia, Malaysia, Philippines, The United Arab Emirates, Taiwan (China), Singapore				7-14 Business Days
	Brunei, Vietnam, Myanmar, Sri Lanka, Laos, Nepal, Thailand				10-25 Business Days
	Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Armenia, Hong Kong (China), Japan, Kazakhstan, Macao (China), Pakistan, Republic of Korea				25-40 Business Days
Europe	The United Kingdom, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Greece				3-8 Business Days
					5-11 Business Days
	Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bouvet Island (Norway), Faroe Islands (Denmark), Georgia, Gibraltar (U.K.), Guadeloupe (France), Guernsey (U.K.), Iceland, Isle of Man (U.K.), Jersey (U.K.), Kosovo, Mayotte (France), Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine, Vatican City				9-14 Business Days (DHL Express) 15-30 Business Days (Non-DHL Express)
Africa	Algeria, Angola, Cote d'Ivoire, Cameroon, Ethiopia, Egypt, Ghana, Kenya, Madagascar, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Senegal, Tanzania, Tunisia, Uganda, Zambia				10-15 Business Days
South America	Argentina, Brazil, Chile, Colombia , Ecuador, Paraguay, Peru, Uruguay, Venezuela				10-15 Days Business
Oceania	Australia, New Zealand				3-8 Days to Australia

Shipping Fees

We provide free shipping and paid shipping based on the destinations of your orders.
We exempt the shipping fees if the package weighs less than 0.5 KG.
We exempt the shipping fees of 0.5 KG for orders weighing more than 0.5 KG, and the extra portion is at the customer’s expense.

We provide free shipping for orders with destinations listed below.
South & North America: The U.S. (Alaska excluded).
Europe: Countries & regions listed in the table above except Croatia, Georgia, Iceland, Turkey, Ukraine.
Asia: Armenia, Brunei, Cambodia, Hong Kong (China), Indonesia, Japan, Laos, Malaysia, Macao (China), Myanmar, Philippines, Republic of Korea, Singapore, Taiwan (China), Thailand, The United Arab Emirates, Vietnam
Oceania: Australia, New Zealand

Estimated Shipping Time

The shipping time varies depending on the distribution centers and express companies of your package, and under no circumstances we will hold reliable for the damage or loss due to the delay in the delivery of the package.

Packages should arrive in the United States within 3-5 business days. 

Delivery to African and South American places normally takes 5-10 business days with DHL express. The delivery of heavy-weight large packages and oversized shipping may take 30-50 days.

Notes:

Express is being suspended in Ukraine and Belarus, and orders cannnot shipped to the countries mentioned currently.

Orders placed on ANNKE official store will be processed within 3 business days (except for pre-orders).

If local warehouses are out of stock, orders will be shipped out from the China distribution center, so delivery would take longer than usual to arrive.

It's customers' reliability to pay the customs fees and other unexpected fees when customs fees occurred.

We declare a proper value for customs on all shipment which are shipped out from China or overseas distribution centers. You may email to support@annke.com for more information about the declared value, or to request a specified value within hours from the purchase time.

Losses due to incomplete & incorrect address or fraudulent transition by customers should be borne by them.

Orders that have been shipped out cannot be cancelled generally. Customers shall hold responsible for the shipping fees and relevant additional fees if they want to cancel the orders that have been dispatched out.

Customers shall hold responsible for checking that the package is complete and undamaged when your package is delivered. You should check to ensure no damage on the package before you sign for the delivery. You are authorized to refuse the damaged package based on informing the delivery men of your reason.